FAQ's

Can I see a proof of my order before printing?
 
Yes, just choose that option under Review Options when placing your order.  A proof will be sent to you which will show you exactly how this item will look. The order will not be printed until we receive your approval. ADD an ADDITIONAL 1-2 days to total processing time.
 
 
How can I track the status of my order?
 
Login to My Account and go to Order Status. Once your order has shipped, a tracking number will be provided.

 
Can I use my own wording?

Although we provide sample wording on all our invitations, we encourage you to write anything you want.
We also provide a link to VerseIt for ideas.


Can I choose a different font?

Yes, We presently use a vast number of different fonts. You may choose from any of those. If we don't have the font you want listed, please let us know and we may have it in our font library.

 
Can you change a design?

Yes, since we design most of the invitations on site we can change them to suit your individual request. If you need a design not on our website, please let us know and we will design an invitation for you at no extra charge.


What happens if I receive my order and notice an error?

Unfortunately, there are occasions when errors occur. Please notify us by phone or email within 5 days of receipt of your order. If we have not printed exactly what appeared on your order form or the final proof which you approved, we will reprint the order as quickly as possible at no cost to you. If, however, we have printed exactly what appeared on your order form or the final proof which you approved and you subsequently realize that it is incorrect (if, for example, there is a misspelling or if you omitted some information), we will reprint at a 50% reduced price. You are responsible for the cost of this reprint. We do everything possible to eliminate errors, you are ultimately responsible for errors on order forms or proofs which are approved by you.

Please check your order form or proofs very carefully to avoid reprints!!


What is the quality of card stock that you use?

All flat invitation cards are printed on 120# Premium Uncoated Matte Cardstock.  All thank you cards are printed on 110# Semi-Gloss Cardstock.  Double thick stock is available for 4.25" X 5.5" and 5" X 7" designs for an additional $0.75.


What is the quality of the envelopes that you use?

We use a premium quality 80 lb. envelopes.


When will I be billed for my order?

Your order will be billed to your credit or debit card account when you complete the "checkout" section of the web site. Since every order is customized, we will charge your credit card as soon as the printing process begins.
If additions or credits are necessary, we will adjust your order appropriately.


Can I order blank invitations?

No. 


Can you send me a catalog?

If you are e-mailing us to request a catalog please note we discontinued our printed catalog. Our website is our online catalog. We are continuously adding new & changing our existing products. Any printed catalog would be outdated before you would receive it.


Do you have a minimum order?

Yes. Our minimum is 10 for invitations, photo greeting cards and thank you cards and 1 for all other products.


What does the cost of my invitation include?

It includes your invitation, set up, ink, typestyle, printing, and envelopes.


How soon can I get my order?

You should receive your order approximately one (1) week after placing your order if you are in the USA..


Why don't the colors of the invitation match the colors on my computer?

We make every attempt to make sure the color you see is as close to the actual color of the invitation. Screen resolution and color settings are different from one computer to another. This is something that is beyond our control.


What are the shipping charges?

The shipping charges vary depending on the products you have ordered. The average charges are $5.00-$15.00 depending on size, weight, and destination. Our shopping cart will figure the shipping charges for you.


How will my order be shipped?

Bella Chi's primary carrier is USPS. See our Bella Chi's primary carrier is USPS. See our shipping page for further details.


Can I cancel my order?

Yes, you may cancel your order. If you need to cancel your order you must do so while in the proofing stage. As soon as we receive your final approval, your ordered is automatically queued in our system and will be printed. When the order reaches the printing stage we can not issue a refund.


What if I receive my order and there are no errors but I just don't like it. Can I receive a refund?

No. We're sorry, but your order was custom printed for you. Because it cannot be sold to anyone else, you cannot return the order and no refunds or credits can be given. Please be sure to ask any questions that you might have before you place your order so that you can be sure that you will be fully satisfied with the finished product.


I have a question I don't see here, can I call you?

We prefer that you email us at sales@bellachicards.com or use the form on our contact page.  If you'd like us to call you, please email us your order number and what it's pertaining to and we will call you within 48 hours.
 
 
Can I place my order by phone?

Some people feel uncomfortable providing their credit card information online. If you would like to order by phone
please call Toll Free 1-228-760-1400 between 10 a.m. & 8 p.m. EST business hours. Please use this same number or email for customer service issues.