Can I use my own wording? TOP
Although we provide sample wording on all our invitations, we encourage you to write anything you want.
We also provide a link to VerseIt for ideas.
Can I choose a different font? TOP
Yes, We presently use a vast number of different fonts. You may choose from any of those.
If we don't have the font you want listed, please let us know and we may have it in our font library.
This link will take you to our list of fonts - Fonts We Use
Can you change a design? TOP
Yes, since we design our own invitations we can change them to suit your individual request.
If you need a design not on our website, please let us know and we will design an invitation
for you at no extra charge.
What happens if I receive my order and notice an error? TOP
Unfortunately, there are occasions when errors occur. Please notify us by phone or email within 5
days of receipt of your order. If we have not printed exactly what appeared on your order form or
the final proof which youapproved, we will reprint the order as quickly as possible at no cost to you.
If, however, we have printed exactly what appeared on your order form or the final proof which you
approved and you subsequently realize that it is incorrect (if, for example, there is a misspelling or
if you omitted some information), we will reprint at a reduced price. You are responsible for the cost
of this reprint. We do everything possible to eliminate errors, you are ultimately responsible for
errors on order forms or proofs which are approved by you.
Please check your order form or proofs very carefully to avoid reprints!!
What is the quality of card stock that you use? TOP
We use Acid & Lignon free 14 pt. cover and 12 pt. Kromakote cast coat cover stocks.
What is the quality of the envelopes you use? TOP
We use a premium quality 70 lb. Text. Superfine Ultrawhite and 60 lb. Astrobright colored envelopes. The color choices match the invitation that is ordered.
When will I be billed for my order? TOP
Your order will be billed to your credit or debit card account when you complete the "checkout" section of the web site. Since every order is customized, we will charge your credit card as soon as the printing process begins. If additions or credits are necessary, we will adjust your order appropriately.
Can I order blank invitations? TOP
No, sorry our stock is a commercial grade card stock and can't be put through your home printer or copier. It will damage both the cards and your equipment.
Can you send me a catalog? TOP
If you are e-mailing us to request a catalog please note we discontinued our printed catalog. Our website is our online catalog. We are continuously adding new & changing our existing products. Any printed catalog would be outdated before you would receive it.
Do you have a minimum order? TOP
Yes, Our minimum order varies depending on the item you are ordering. Please check the item you want to order for the minimum.
What does the cost of my invitation include? TOP
It includes your invitation, set up, ink, typestyle, printing, and envelopes.
How soon can I get my order? TOP
You should receive an e-mail with a proof within 24-48 hours of placing your order. As soon as we get your final approval we will print and ship your order. It usually takes 10-14 days after placing your order until you receive it. Birth announcements are a top priority and are shipped within 72 hrs. We do offer an express service if you need it sooner. For further explanations you should read our Fine Print page.
Why don't the colors of the invitation match the colors on my computer? TOP
We make every attempt to make sure the color you see is as close to the actual color of the invitation. Screen resolution and color settings are different from one computer to another. This is something that is beyond our control.
What are the shipping charges? TOP
The shipping charges vary depending on the products you have ordered. Our shopping cart will figure the shipping charges for you.
How will my order be shipped? TOP
ACC Designs primary carriers are UPS and USPS. See our shipping page for further details.
Can I cancel my order? TOP
Yes, you may cancel your order. If you need to cancel your order you must do so while in the proofing stage. As soon as we receive your final approval, your ordered is automatically queued in our system and will be printed. When the order reaches the printing stage we can not issue a refund.
What if I receive my order and there are no errors but I just don't like it. Can I receive a refund? TOP
No. We're sorry, but your order was custom-printed for you. Because it cannot be sold to anyone else, you cannot return the order and no refunds or credits can be given. Please be sure to ask any questions that you might have before you place your order so that you can be sure that you will be fully satisfied with the finished product
Will I receive a proof of my order? TOP
Yes, you will receive a proof within 24-48 hours of placing your order.
How do I order samples and how much do they cost? TOP
We use a professional printer to obtain the best possible quality. We can't print a single card but we do offer digital .jpg proofs with watermarking.
I have a question I don't see here, can I call you? TOP
Certainly, you can call us toll free 1-877-369-1ACC(222) or email us sales@bellachicards.com. and one of our sales associates will be glad to answer your questions.
Can I place my order by phone? TOP
Some people feel uncomfortable providing their credit card information online.
If you would like to order by phone please call Toll Free 1-877-369-1222 between 9 a.m. & 11 p.m. CST business hours.
Please use this same number or email for customer service issues.
You can also FAX your order to 219-762-2211 .
Can I order wrappers only? TOP
Yes, you can order wrappers only. You can buy your candy at Sam's Club, Costco, BJ's or Wal-Mart at a savings plus you will save considerably on the shipping charges.
Do you ship chocolate in the summer ? TOP
Yes, we ship chocolate during the summer. We will ship the chocolate using ice packs at no extra charge. During summer months or when shipping to a warm climate, chocolate needs to be shipped in no more than 1-2 days. If the shipping address is located in the 1 or 2 day shipping range (see map) then UPS Ground can be used. Otherwise, please select Express shipping for your order. If you do not choose the appropriate shipping selection, then your order may be delayed.
Bella Chi will not ship perishable products on Thursdays and Fridays. Packages will not be in transit over the weekend. This is to prevent the chocolate from melting. The bars should be shipped to an address where someone will be there to receive them so the bars are not left outside. We will not be held responsible for candy shipped, that is not picked up in a timely manner.
What are the shipping charges for candy bars? TOP
To view applicable shipping and delivery charges, add your items to the shopping cart and the shipping fees will be displayed. As you note the fees, please keep in mind our products can be quite heavy. Our shipping prices reflect their weight, dimensions and fragile nature.
